• We ship via UPS. UPS does not deliver on Saturdays or Sundays.
• The shipping address must be a street address. UPS cannot deliver to P.O. Boxes. Please verify the shipping address. UPS will charge an additional $10 if your address is incorrect. We are not responsible for delivery failures or additional charges due to incorrect or incomplete addresses.
• We recommend 2 day shipping to assure product quality. Three day delivery is generally OK to cooler states during winter months. View our UPS Ground Delivery Time Map to see the delivery time to your destination via UPS ground.
• UPS only guarantees delivery times on 3 day select, 2nd day air and next day air services.
• UPS does not ship ground or 3 day select to AK or HI. You must choose 2 day or faster shipping method for AK or HI.
• You can also check UPS ground delivery time to your destination zip code at ups.com. We ship from zip code 54736. Enter a Monday as the "Shipped On" date in the UPS calculator to get an accurate number of days.
• Products may be room temperature when they arrive, but their condition will be fine if refrigerated upon arrival.
• For shipments to warm weather destinations, we recommend you choose shipping in an ice cooler. The additional cost for the cooler (with reusable ice packs) is $9.00 (nine dollars), plus the shipping will be figured at a minimum of 13 pounds because dimensional weight is used. PLEASE NOTE: This option will help keep the cheese cool on its journey. If the cheese is not cool on it's arrival it should be refrigerated as soon as possible.
• Our shipping charges are the actual UPS shipping cost plus a $5.00 packing and handling charge. We do not inflate the prices of our products in order to offer cheap or "free" shipping. Sadly, UPS charges can easily exceed the cost of the cheese on small orders. You can determine the shipping charges for an order by starting the checkout process. After entering the "ship to" address and selecting a shipping method, click the "continue" button. The shipping charges will be displayed on the next screen where you are prompted to enter your billing address. You can cancel the checkout process at this point, before you enter any billing or payment information. You can also use your browser's back button to select and price a different shipping method.

Secure Server: Our website is hosted by Yahoo! Merchant Solutions, one of the oldest and largest ecommerce engines on the Internet. All orders are processed by Yahoo! using secure servers. You will see a padlock in your web browser's border when you are prompted for payment information during the checkout process, which indicates the page is secure.

Phone Orders: We will be happy to take your order over the phone. Just give us a call at (715) 283-4276 during store hours: Monday through Saturday 8:00 to 5:30, Sunday 11:00 to 4:30.

Credit Cards: We will not charge your credit card until your order ships. The billing name and address you enter when ordering must be the same as the name and address of record for the credit card.

Delivery Dates: We like to ship on Monday so packages arrive no later than Friday.

Gift Enclosure Card: We will be happy to include a gift card with your name(s) and a short message. Simply request it in the Gift Options section on the order page.

Special Requests/Questions/Concerns: We will be happy to work with you to fulfill any special requests or needs you may have and respond to your questions or concerns about our products or service. Just send us an email, or give us a call at (715) 283-4276 during store hours: Monday through Saturday 8:00 to 5:30, Sunday 11:00 to 4:30.