• We ship via UPS. 
  • UPS DOES NOT SHIP TO P.O. BOXES. 
  • We cannot be responsible for non-delivery if an incomplete or incorrect address is provided:
    • Missing apartment number or wrong zip code
    • Refused packages
    • Packages marked as delivered but reported missing
  • If a package is returned to us:
    • No refund will be issued
    • The shipment can be resent with additional shipping charges.
    • If replacement of perishable items is required, additional product charges will apply.
  • If you are shipping: 
    • 1) during warm weather months and/or,
    • 2) to warmer climate regions, we recommend a MOLDED FOAM COOLER W/ICE PACKS and EXPEDITED SHIPPING via Next Day Air, 2nd Day Air, 3 Day Select.
    • Declining expedited shipping methods or ice/cooler is at your discretion and we cannot be held responsible for damaged product.
  • Please allow up to 2 weeks for processing and delivery of your order. 
    • Orders are shipped on Mondays, Tuesdays, and Wednesdays to avoid weekend transit dates.
    • During the holiday season, it is better to ship early and ensure receipt of your gift, as the closer to December 25, the higher the volume and the more likeliness for delays.
  • Your order will be shipped when we receive the order.
    • If you wish for your order to arrive around a certain date please wait to place your order until it is closer to the day you would like it to arrive. For estimated arrival dates please look at the UPS Transit Map located below or click the link https://www.ups.com/maps?loc=en_US
  • Regular ground shipping is not guarnateed!
  • We are not responsible for weather or transport delays.
  • If your package is damaged during transit:
    • Do not discard any part of the shipment (including the packaging).
    • Contact us at 715-283-4211 or info@eaugallecheese.com
    • Email photos showing:
      • Damaged product
      • Inner and outer packaging
      • Shipping label
      • We will review your photos and determine if a claim with UPS can be filed. Please note, UPS evaluates claims on a case by case basis and reimbursement is not guaranteed.
    • Once a package leaves our facility, we rely on our shipping partners to complete delivery. While we pack each order with care, Eau Galle Cheese is not responsible for delays, mishandling, or damage incurred during transit.


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